Service Protocol Complaints

Bloemenweelde is a member of Fleurop Interflora and therefore adheres to the service protocol drawn up by Fleurop Interflora:

Complaint: Not delivered, general
Action customer: inform us within 1 week
Solution by florist: Still deliver with excuse bouquet

Complaint: Not delivered, not at home
Action customer: inform us within 1 week
Solution by florist: Not-at-home note in postbox and redelivery 1 time on request

Complaint: Delivered too late
Action customer: inform us within 2 days
Solution by florist: Excuse amounting to approximately 50% of the order amount

Complaint: Delivered too early
Action customer: inform us within 2 days
Solution by florist: Re-delivery on the correct date + excuse amounting to approximately 50% of the order amount

Complaint: Quality not good
Action customer: inform us within 7 days, with pictures of the arrangement
Solution by florist: Redeliver the same order, and take back the original order for inspection

Complaint: Incomplete delivery
Action customer: inform us within 2 days
Solution by florist: Delivery of the missing item

Complaints submitted to us will be answered within 14 days.
If a complaint requires a foreseeable longer processing time, we will respond within the period of 14 days with a notice of receipt and an indication of when you can expect a more detailed answer.

Within our company, we can often help you quicker.
So if there is a problem, please email us as soon as possible.
We think it is important that our customers are satisfied. It is therefore also in our interest that any misunderstanding is resolved as quickly as possible!

Do you have another question?

Please contact us in case you have other questions regarding your order or need other information regarding your request.